Frequently Asked
Questions

Visit Track Your Order and use the shipment details provided for your order. If you need help, contact kleos@kleoseterna.com with your order number.

We understand that plans can change. If you need to cancel your order, please contact our customer support team as soon as possible with your order number. Orders may be canceled for a full refund before they enter fulfillment, subject to applicable consumer rights. Once fulfillment has begun, cancellation cannot be guaranteed. Once an order has shipped, it can no longer be canceled and any eligible return follows our return policy.

If you need to change an order, contact us promptly with your order number and requested change. Changes cannot be guaranteed once fulfillment begins.

Please contact kleos@kleoseterna.com immediately with your order number and correct address. An address change cannot be guaranteed after processing. Under the published Terms, an undeliverable package may involve re-shipping fees or cancellation minus shipping costs.

Contact us within 48 hours of delivery with your order number and details of the issue. Photos of the item and packaging will help us review it promptly. See the Returns & Exchanges policy.

Our current checkout has card payments through Stripe and a PayPal option. The methods available for your particular order are shown at checkout before you place it.

Payments are handled through the secure checkout flows of our configured payment providers. Please never send card details by email. For more information on how we handle personal information, see our Privacy Policy.

A decline may come from your bank or payment provider. Check your payment details and available funds, or contact your bank for the reason. You can also try another method shown at checkout. If the issue continues, contact us without sending card information.

The order total, including applicable taxes and shipping, is submitted for payment when you place your order. The timing of any authorization or final posting on your statement depends on your payment provider.

For in-stock orders, our published Shipping & Delivery policy says we aim to dispatch within 3 working days. Pre-order items ship when production is complete, as stated on the product page.

Transit time varies by destination, shipping method, and carrier. Available methods are shown at checkout. Delivery dates are estimates, not guarantees, as stated in our Terms & Conditions.

WooCommerce is currently configured to sell and ship to the United States, Canada, the United Kingdom, and Australia. International deliveries use tracked services; customs duties, VAT/GST, or handling fees may apply and are the customer's responsibility. See Shipping & Delivery for details.

U.S. orders of $75 or more qualify for the configured free-shipping method. Other available rates are shown at checkout for your shipping address and order. International duties and taxes are not included in the order total.

If your package has not arrived, please check your tracking information and confirm your shipping address. If your order appears lost or is marked delivered but cannot be located, contact our customer support team with your order number. We'll work with the shipping carrier to investigate and determine the appropriate resolution, including a replacement or refund where applicable. We review missing-package claims individually and are committed to resolving legitimate delivery issues fairly.

Our published policy accepts eligible returns within 14 days of delivery. Items must be unworn, unused, and in original condition with tags and packaging intact. U.S. returns are free; international return shipping and applicable customs fees are the customer's responsibility. Read the full policy.

Yes, exchanges can be requested within the published 14-day window, subject to item eligibility and availability. Contact us with your order number and preferred size.

Items specifically marked final sale are not eligible for return or exchange. The published Terms say certain limited releases or discounted items may be final sale, but do not establish that every such item is. Check the product listing or contact support before ordering.

Within 14 days of delivery, contact customer support with your order number and the item you wish to return. Return instructions are provided once your request is approved. Please do not send an item back before receiving instructions.

Once your return is received and inspected, an approved refund is issued to the original payment method within 5–10 business days, according to the published Returns & Exchanges policy.

Fit depends on the garment and collection. Some KLEOS tees are intentionally oversized; review the fit notes on the specific product page before choosing a size. If you are between sizes, ask our team about that item.

Check the product page for size and fit information. If measurements or a guide are not shown for the item you want, contact customer support before ordering.

Follow the care label attached to your garment and any item-specific instructions on its product page. For a question about a particular fabric or design, contact us with the product name.

Restocks are not guaranteed. Check the product page for a back-in-stock notification option when one is available, or follow KLEOS for future release announcements.

KLEOS ETERNA represents everlasting glory—a legacy created through purpose, discipline, and what we leave behind. Our philosophy is WEAR YOUR LEGACY.

These are distinct expressions of the KLEOS brand: KLEOS KORE is elevated everyday essentials; KLEOS ATHLETICS is performance and training apparel; and KLEOS KOLLECTION is the luxury designer direction. They are brand divisions, not the same as the site's shopping categories. Availability of particular collections is shown on the store; this description does not announce a launch.

The Legacy Line is an existing shopping collection celebrating stories and achievements that endure. Explore the collection page for pieces currently available.

KLEOS KARES is the brand's community and giving-back initiative. Visit its page for information about activities that are currently announced.

Email kleos@kleoseterna.com or use the Contact page. Include your order number when asking about an order.

Use Track Your Order for shipment information. If the tracking page does not answer your question, contact our team with your order number.